Information Technology Service Management Specialist

ITSM Architect: Lead a Once-in-a-Generation Transformation at a Major German Business The Opportunity Most ITSM roles ask you to maintain what's already there. This one asks you to replace it. Our client is a large, established business in Germany - the kind of organisation that has operated at scale for decades and is now undertaking a full transformation of its IT service management landscape. Legacy tooling is going. A modern, ITIL-aligned operating model is coming. And they need someone to lead that journey from the front. This is a strategically visible, senior individual contributor role. You'll own the architectural direction of the ITSM process landscape, drive the platform migration, and embed AI and automation where it creates lasting value. You'll work closely with senior stakeholders across IT and leave a genuine mark on how services are delivered across the organisation. The Role You'll be at the centre of a complex, enterprise-scale transformation. In practice, that means: Leading the reconceptualisation and redesign of the full ITSM process landscape, transitioning to a modern ITIL-oriented model Driving the operational migration from legacy tooling to a fit-for-purpose, automatable platform Defining and implementing testing and control mechanisms, handover points, and KPI frameworks that track and improve process maturity over time Ensuring stable IT operations through the standardisation and intelligent automation of core processes Providing technical leadership across other process roles in your assigned areas Integrating AI tooling into ITSM workflows as part of the broader digital transformation agenda Managing stakeholders from operational teams to senior leadership The Company Our client is one of Germany's most established large-scale businesses, with a significant workforce and a long track record of operating in a regulated environment. The IT organisation is mid-transformation: there's real appetite at senior level for modernisation, genuine investment behind it, and a mandate to do this properly. For the right person, it's a rare chance to drive meaningful, lasting change inside a business of real substance. The role is based in NRW, with flexible working arrangements. What You'll Need Fluent German and English Degree in business informatics or a comparable discipline At least 5 years in ITSM process architecture or process ownership, not solely in operations A demonstrable track record of designing and implementing enterprise-scale ITSM process landscapes Deep, practical knowledge of ITIL 4, including interface design, handover points, and KPI frameworks Experience migrating organisations off legacy ITSM tooling Strong stakeholder management skills at all levels, from operational workshops to executive conversations Experience working in regulated environments How to Apply If this sounds like the right next step, we'd love to hear from you. Your CV doesn't need to be up to date - send what you have, or just give us a call for an informal conversation.

Head of IT Infrastructure Our client is seeking a Head of IT Infrastructure to lead and develop the IT function during an exciting period of growth, digitalisation, and AI driven transformation. Reporting directly to the CTO, you will be responsible for defining and executing the strategy for Information Systems and Business Applications across the organisation. This is a leadership role that combines strategic planning, operational excellence, cloud infrastructure, security, governance, compliance, and team development. You will lead a team of professionals and work closely with stakeholders across Technology, Security, Data, Product, and the wider business to ensure that internal technology platforms remain secure, scalable, and aligned with business objectives. As the organisation continues to invest in automation and AI-enabled workflows, you will also play an important role in supporting the adoption of new technologies and helping shape the future direction of the internal technology landscape. Responsibilities: Define and execute the strategy for the Information Systems and Business Applications functions Lead, develop, and scale a team of Information Systems professionals, including full disciplinary responsibility Partner closely with the Group CTO on strategic technology initiatives and organisational development Own the planning, operation, optimisation, and continuous improvement of the internal cloud based technology platform Oversee the Microsoft cloud environment, including Azure, Entra ID, Intune, Microsoft 365, and SharePoint Ensure high levels of service quality through effective SLA management and operational governance Lead IT support and service delivery functions, including 1st and 2nd level support operations Drive automation, digitalisation, and process improvement initiatives across the organisation Establish and maintain governance, security, identity, and compliance frameworks Own ISO 27001 compliance activities, including annual audits, recertification processes, and continuous improvement initiatives Manage technology vendors, external partners, budgets, and investments Your Profile: Several years of experience in a senior IT leadership position such as Head of IT, Head of Information Systems, IT Manager, or similar Several years of experience working with Microsoft technologies Several years of leadership experience with disciplinary responsibility Strong experience operating within cloud-first environments, particularly Microsoft Azure and Microsoft 365 Understanding of IT security, governance, identity management, and compliance frameworks Experience driving transformation, automation, and organisational change initiatives Interest in AI technologies, automation, and modern digital workplace solutions Experience with ISO 27001 governance and certification processes Experience managing vendors, budgets, and external service providers Fluent German English language

Head of IT Systems If you've already moved beyond talking about AI and you're actually building with it, this role was written for you. The Opportunity Our client is one of Germany's fastest-growing digital service businesses, with over 75,000 corporate clients and 3.7 million end users on their platform. Founded in 2015, they've scaled rapidly, expanded through acquisition, and are now investing heavily in AI-driven workflows, automation, and the next phase of their internal technology landscape. They already have Langdock deployed as their AI infrastructure platform, with active support from the Managing Director. This isn't a business that's still deciding whether to take AI seriously. They're already building agents, automating workflows, and selecting across models. They need a head who can lead that agenda, not just follow it. The culture is fast, autonomous, and direct. Decisions get made. If you've spent time in slow-moving organisations and found it frustrating, you'll find the pace here refreshing. If you need layers of approval to feel comfortable, it probably isn't the right fit. Reporting directly to the Group CTO, you'll lead a team of 7 and take full ownership of the Information Systems function: cloud infrastructure, Microsoft 365, service delivery, security, governance, and the ISO 27001 programme. The Role Define and execute the strategy for Information Systems and Business Applications Lead and develop a team of 7, with full line management responsibility Own the internal cloud platform: Azure, Entra ID, Intune, Microsoft 365, and SharePoint Drive AI adoption, automation, and digitalisation initiatives across the organisation Own the ISO 27001 compliance programme, including annual audits and recertification Manage SLAs and service quality across IT support functions, including 1st and 2nd level Manage vendors, budgets, and external technology partners Collaborate closely with the Group CTO on strategic technology initiatives What You'll Need 6+ years of experience with Microsoft cloud technologies, including Azure and Microsoft 365 3+ years of leadership experience with full disciplinary responsibility Hands-on experience building AI-enabled workflows or automation, beyond basic consumer use Solid understanding of IT security concepts and ISO 27001 Experience leading IT support functions at 1st and 2nd level German at C1 level or above; English at B2 or above Benefits Company car or public transport compensation, on top of the above All company travel expenses covered Fully remote working, with occasional visits to headquarters (all travel reimbursed) How to Apply Apply via the link below. Your CV doesn't need to be perfect, send what you have and we'll go from there. Or if you'd rather have a conversation first, just give us a call.

Director of Data & AI Location: North Rhine-Westphalia / Hybrid Our client is seeking a Director of Data & AI to lead governance, strategy and operational oversight across data, AI and platform initiatives within a complex technology environment. Key Responsibilities: Define and develop governance frameworks across data, AI, APIs and platform operations. Lead cross-functional governance initiatives and stakeholder alignment activities. Establish standards related to data management, interoperability and AI governance. Support governance across decentralised data and platform environments. Drive continuous improvement across data adoption, platform usage and AI operations. Your Profile: Strong experience within data, AI or governance-focused leadership roles. Experience with governance frameworks across data, APIs and AI environments. Understanding of regulatory and compliance-related requirements. Strong stakeholder management and communication skills. Technical or engineering understanding of modern data and software environments. What’s on Offer? Senior leadership role with strategic responsibility. Exposure to large-scale data and AI initiatives. Flexible hybrid working model. Collaborative and modern working environment.