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MAM Gruppe work solely with top-tier clients seeking talented candidates to fill their positions. View the job roles below and let us begin the next steps towards elevating your career.

Engineer - Enterprise Voice

MAM Gruppe
Posted on 14/Nov/2019
  • IT Security
  • Full-Time
  • Frankfurt, Germany


Your tasks

  • Development of the design for the global enterprise voice based on the integration of classic telephony and Microsoft Office 365 telephony. 
  • Monitor available sources of information regarding upcoming changes to Microsoft Office 365 telephony features.
  • Access changes to the Enterprise Voice Service and coordinate change requests related to the Enterprise Voice Service.
  • Implement changes to the Enterprise Voice Service.
  • Collaborate with technical architects to ensure a consistent service architecture and collaborate with Compliance Officers, Data Protection Officers, IT Security Officers and License Managers to ensure compliance.
  • Support for the creation of user information by the service owner.
  • Training of support staff in relation to changed and new service features.
  • Update existing documentation as well as 3rd level support. 
  • Coordination of faulty reports with service providers.


Your profile

  • Completed technical studies (e.g. computer science, business informatics, o.Ä.) or a comparable education with relevant work experience.
  • MCSE in Office 365/Skype for Business or equivalent qualification. 
  • More than 3 years experience as an Enterprise Voice Engineer and Enterprise Voice infrastructures.
  • Excellent understanding of Office 365/Skype for Business as well as advanced enterprise voice solutions. 
  • Good Microsoft licensing skills.
  • Practical experience with the integration of Microsoft Office 365 telephony and classic telephone system. 
  • Basic knowledge Project Management (Prince2, PMBoK) and IT Service Management (ITIL).
  • Strong team and network capability.
  • Strong analytical skills.
  • Ability to interact with clients and colleagues at all hierarchical levels.
  • Independence, flexibility, and resilience.
  • Very good English and German skills.