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MAM Gruppe work solely with top-tier clients seeking talented candidates to fill their positions. View the job roles below and let us begin the next steps towards elevating your career.

IT Service Manager - Asset Management

MAM Gruppe
Posted on 13/Feb/2019
  • Information Technology
  • Full-Time
  • Munich, Germany

Description

Your tasks

  • You monitor, control and optimise the asset management processes used for our internal users
  • You are responsible for the processing of assets and configuration items within the defined processing times using checklists as well as for the professional escalation within the service management processes (Change, Incident)
  • They take care of the technical coordination of all involved teams and control the entire operating of the processes
  • You create the monthly process reporting (KPIs)
  • You are also responsible for analysing and controlling asset relationships and interfacing with other processes (especially change management, patch management, and incident management).
  • Assist process owners in best practice management, ITIL process orientation, process improvement projects, and implementation of CMDB (Configuration Management Database) and asset management processes
  • They analyse trends in the processing of asset / CI and develop suggestions for improvement
  • In the medium term, develop concepts for expanding and implementing the IT service management strategy
  • Deputy function for other IT service managers and process owner support for problem management process implementation completes your profile
     

Your profile

  • You have a university degree in computer science, business informatics or a comparable qualification
  • You have in-depth experience as an IT service manager, for example in change management, incident management or problem management, ideally in the financial industry
  • We require excellent knowledge in ITIL; Knowledge of Riada Insight, Jira and Jira Service Desk is an advantage
  • You have very good command of German and English in spoken and written
  • Their autonomous way of working is rounded off by analytical and conceptual skills as well as entrepreneurial competence
  • They are flexible, resilient and have a strong service orientation and communication skills

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  • Information Technology
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  • Mannheim, Germany

Independent support for selected subsidiaries. Management of internal and external stakeholders in connection with compliance issues. Identification and analysis of compliance risks in the operating unit. Comprehensive advice to the supervised units on compliance issues

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